Who we are:
eGage is a Human Resources Consulting firm focused on people strategies that drive growth. The team has vast experience in the following business formats: Supply Chain, Distribution, eCommerce, Manufacturing, Reverse Logistics, Transportation, Retail, Nonprofits, Contact Centers.
The team is comprised of senior human resources professionals, occupational health and safety experts, and operational leaders in project management, employment law, workforce management, and contact center operations. Our consultants have held corporate roles leading large national operations and teams. eGage has affiliations with key industry and thought leaders in operations, technology, merchandising, finance, human resources, staffing & scheduling, legal, and risk management.
What We Deliver:
- Strategies Aligned with Business Objectives
- Profitability, Results
- Employee Engagement & Culture Transformation
- Business Disruption Mitigation
- Performance Improvements
- Mass Hiring in a Challenging Labor Landscape
- Improved Human Resources Practices for small and large scale operations including nonprofits
- Building Internal Sustainability – Change Management
- Solutions for Managing Unpredictable Volume Swings
- Effective Communication Solutions reaching all levels of the organization
Tracy Aparo – Owner (click for more)
Tracy Aparo is a genuine influencer who thrives on tough challenges and converts vision and strategies into actionable, value-added results. Over 20 years Vice President level Human Resources and Risk Management experience in eCommerce, Logistics, Retail.
Dan Ginsberg – Leadership Coach (click for more)
Dan Ginsberg is a strategic thought leader. A passionate relationship builder, business partner and coach who creates and executes initiatives that build critical capabilities. As a SVP of Human Resources, Dan’s expertise is in C-Suite Leadership coaching and counsel.
Anna Hamilton – Occupational Health & Safety Consultant (click for more)
Anna Hamilton has more than 25 years of Director level experience in all aspects of Safety and Risk Management for highly populated, large-scale fulfillment centers. With national experience, Anna knows how to guide teams to create safe and engaging work environments.
Faythe Shortelle-Valenzon – Senior-Level Contact Center Consultant (click for more)
Faythe Shortelle-Valenzon has over 30 years of Contact Center and Retail experience in Sr. Management roles leading call center operations. Over the past year, Faythe has worked with a client as a subject matter expert providing guidance for outsourcing call center operations.
Chris Quezada – Lead Project and Workforce Management Consultant (click for more)
Chris Quezada is an innovative workforce management program and operations leader with project management, staffing and scheduling experience translating organizational vision into long-term initiatives improving performance, profitability, growth and employee engagement. Chris has held national Director level positions in Project Management and Workforce Management in both Retail and eCommerce/Fulfillment.
Dr. Paige Watson – Assistant Professor I/O Psychology (click for more)
Paige Watson earned her PhD in Industrial/Organizational Psychology at Clemson University and is currently an Assistant Professor of I/O Psychology at Auburn University. Her prior research focused primarily on Occupational Health Psychology and building a better, more productive workplace by improving retention and engagement and mitigating work stress.
Dr. Gary Lorenzo Wash – Management Development Facilitator & Coach (click for more)
Dr. Gary Lorenzo Wash is a seasoned solutions architect in strategy, learning, and performance improvement, boasts 28 years of experience collaborating with diverse stakeholders and HR leaders. With a background spanning HR management, talent development, and academia, he’s recognized for his expertise in strategic HR management and value creation. Lorenzo’s passion for diversity and inclusion, coupled with 20 years of military service, underscores his commitment to aligning people, processes, and profits for organizational success.